Refund policy

Something Sweet Dough does not accept returns or offer refunds on any of our products unless there was an error in the packaging or handling of the order or it is the incorrect order. We understand that things can happen between transit and shipping also but are not responsible for missing orders, marked as delivered, or delays.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping

Something Sweet Dough IS NOT responsible for delays caused by shipping carriers or for packages that are marked delivered. 

DISCLAIMER

We are not responsible for the following:

• Errors on the part of the shipping company.
• Damage to the shipment, including melting, once the delivery company takes possession of the packages.
• Incorrect or undeliverable addresses and/or recipients.
• Shipments which are undeliverable on the first attempt by the shipping company.
• Deliveries made to unoccupied addresses which are left outside at the discretion of the delivery driver.
• Delays caused by weather, mechanical failure or other acts beyond our control.

We will not pay for re-shipping costs due to any of the instances mentioned above.

NO REFUND OR RETURNS: 

Unless there was an error in the packaging or handling of the order or it is the incorrect order we have a strict no return or refund policy. If there was an error with the packaging or handling or the order was wrong, we will work with you and provide the correct product to you. 

You can always contact us for any return question at hello@somethingsweetdough.com. Please include your Order confirmation number and details about your order.