We would love to hear from you! Contact us with thoughts, questions or just say hi at email@example.com
What is The COOKie?
The COOKie is a brown butter, chocolate chip cookie :) We use high quality milk chocolate AND semi-sweet chocolate chips. It was our Dads favorite cookie that our Mom made and we are so excited to share the family recipe with you so you can make it in your home :)
How do I buy COOKies?
To start out, we will be releasing in limited batches called COOKie Days! Our website and socials will be updated frequently to let you know when the COOKie dough is available. Once it sells out, you will have to wait until the next restock.
Do you ship COOKie dough?
Yes, we ship across the US during our selected COOKie days ordering windows!
How long will it take to get my COOKie dough?
Orders start shipping on Mon-Wed after the restock window dates! We use Express Frozen Delivery, so once your order ships, you will receive it in 2-3 days.
How many COOKies are in each bag?
Each bag contains 10, 80 gram frozen COOKie dough balls. It makes a big COOKie :)
Does the COOKie dough contain nuts?
Our COOKie dough does contain almond products and is made in facilities that may have other traces of nuts. Please do not eat if you have a nut allergy!
How long does the COOKie dough last?
You will definitely be baking these up ASAP but it will stay fresh in the freezer for up to 6 months :)
Can I eat the COOKie dough?
We know it's tempting, but please do not eat raw dough. We promise it's super amazing once baked and you can enjoy a fresh, warm, gooey COOKie :)
What's the deal with the "COOKie Press"?
In our instructions, we suggest giving the COOKie Dough a light press about 8-9 minutes into baking. Because you bake your COOKies from frozen, to allow for an even bake, a little help is needed :) You can press as hard or as lightly as you like to achieve your desired COOKie doneness!
Light press = ooey, gooey center! Your COOKie will still be thick, with golden edges and a little underbaked.
Medium press = a little more well done! Medium thickness with a baked through center.
Hard press = If you like a crispy COOKie, give it a good press so it is baked all the way through and nice and crispy along the edges!
What happens if I get my my COOKies and they are not frozen anymore?
Our COOKie dough is frozen and must remain frozen until you are ready to bake!
We understand that things happen! If you need a replacement, please email firstname.lastname@example.org with your confirmation number.
We do not offer refunds or returns. If there was an error in the packaging or handling of the order, please contact us and we will make it right :)
Why is shipping so expensive?
Frozen shipping is more expensive because we use a cooler box, dry ice, and 2-3 day express shipping!
Why is it called "The COOKie"?
It is called "The COOKie" because our last name is Cook :)